THE DIRECT ANSWER
The Numbers
• 40% lower turnover in companies with strong DEX (Gartner)
• 22 minutes lost per employee per day to technology issues
• 67% of employees say technology affects their job satisfaction
What Great DEX Looks Like
Day-One Productivity: New employees should be productive within hours, not days. Equipment ready. Accounts created. Training scheduled.
Frictionless Security: Security that protects without creating friction. SSO. Password managers. MFA that works.
Fast Resolution: When something breaks, it gets fixed fast. Not "we'll look into it." Fixed.
Proactive Improvement: Technology that gets better over time, not worse. Regular updates. Performance optimization. Modern tools.
The Business Case
A company with 50 employees losing 22 minutes each per day to tech issues loses over 9,000 hours per year. At $40/hour fully loaded, that's $360,000 in lost productivity annually.
Good IT isn't an expense. It's a multiplier.
Sources and evidence
When an article relies on an external standard, regulation, framework, or dataset, the supporting link appears in context. AEGITz does not add decorative citation lists that are not supported by the article.